How to Solve Your Staff Turnover and Training Headaches: A Smart Platform for Hospitality Success
Running a successful retail or restaurant operation has never been more challenging. With high staff turnover, challenges in product knowledge, and constant pressure to deliver a top-tier customer experience, operators are struggling to keep up. Enter Knowbie: the hospitality training app that turns these challenges into opportunities.
The Pain: Turnover, Training, and Time Management
In North America, hospitality staff turnover is a massive issue. Recent stats show turnover rates as high as 84% in Canada, and the U.S. isn’t far behind, with rates exceeding 70%. This high churn means operators are constantly retraining staff, which is both time-consuming and expensive. According to industry data, it can cost up to $1,500 to retrain a single new hire.
At the same time, many employees aren’t provided with enough product training, leading to missed opportunities to upsell premium items. In a world where customers are increasingly looking for curated, high-end experiences—whether it’s a special wine recommendation or the perfect cocktail pairing—staff who are confident in their product knowledge can make a significant difference in both sales and customer satisfaction.
The Gain: Education, Profitability, and Engagement
Knowbie solves these issues by offering engaging, mobile-friendly training that empowers staff to be confident and knowledgeable—especially when it comes to alcoholic beverage sales. With detailed modules covering everything from wine, spirits, and beer to customer service strategies, and key gamification strategies to keep staff engaged, Knowbie equips your team to upsell with confidence, directly boosting profitability by as much as 20%.
But that’s just the start. Knowbie’s platform is designed to help businesses manage the ebbs and flows of hiring seasons, ensuring that new hires—whether brought on during a big push or in between—don’t get forgotten or under-trained. Streamlined, centralized training saves operators time, and consistent, knowledgeable staff means a better customer experience.
As Kady from Angry Otter Liquor puts it:
“Knowbie delivers confidence to our retail employees in selling wine and spirits, which contributes to an overall better customer experience.”
One of the standout features of Knowbie is the announcements (pre-shift) tool, allowing operators to communicate one-to-many with their staff. Managers can upload daily menus, drinks, and operational updates, saving time on pre-shift meetings while keeping everyone on the same page.
The Knowbie Difference: Building a Stronger Hospitality Team
One of the things that sets Knowbie apart is its approach to training. Our modules aren’t just about compliance—they’re about engagement. By using rewards and recognition structures, we make learning fun and motivating, so your staff is always keen to keep improving. This takes the pressure off operators, who no longer have to constantly oversee training.
And Knowbie isn’t stopping at alcohol education. Our training will continue to expand into areas like customer service strategies, career development, and health and safety training (think Narcan training). Whether you run a retail store, a restaurant, or a bar, Knowbie is built to meet your full training needs today.
Ready to transform your business? Book a demo today to see how Knowbie can work for you.