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Restaurants

The Cost of “Too Busy”: A Lesson from Palm Springs

Last year, I had the opportunity to pitch Knowbie to a very popular restaurant in Palm Springs. It was a buzzing, high-energy spot where the owner and GM were constantly juggling a million things at once. After meeting with both of them on two separate visits, I left confident that Knowbie was a perfect fit for their business.

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Guest Experience

The $12,000 Mistake You Can’t Afford to Make

In the world of hospitality, every interaction has the potential to either win over a loyal customer or leave someone walking out the door, never to return. Last night, I heard a story that perfectly illustrates this point—and why it’s so important for restaurants and bars to embrace the true spirit of hospitality.

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