The Cost of “Too Busy”: A Lesson from Palm Springs

Last year, I had the opportunity to pitch Knowbie to a very popular restaurant in Palm Springs. It was a buzzing, high-energy spot where the owner and GM were constantly juggling a million things at once. After meeting with both of them on two separate visits, I left confident that Knowbie was a perfect fit for their business.

Why Staff Training is the Secret Sauce for Boosting Sales

Let’s be real—your team is the heartbeat of your business. When they’re confident and knowledgeable, the whole guest experience levels up. And that’s not just good for your customers; it’s great for your bottom line.

The $12,000 Mistake You Can’t Afford to Make

In the world of hospitality, every interaction has the potential to either win over a loyal customer or leave someone walking out the door, never to return. Last night, I heard a story that perfectly illustrates this point—and why it’s so important for restaurants and bars to embrace the true spirit of hospitality.

From House Wine to $350 Bottles: Why Exporters Can’t Afford to Ignore Mexico’s Wine Market

I recently visited Puerto Vallarta (PV, as the locals call it) on an all-inclusive vacation. I’ve been lucky enough to visit this vibrant city a few times over the years, but this trip stood out for a very unexpected reason: wine.

Holiday Sales Boost with Winter Warmers: A Guide to Maximizing Revenue

The holidays are here, bringing the perfect opportunity to turn festive vibes into serious revenue. Winter warmers—cozy, seasonal drinks like Irish Coffee and Mulled Wine—aren’t just delicious; they’re profit powerhouses.

How to Solve Your Staff Turnover and Training Headaches: A Smart Platform for Hospitality Success

Running a successful retail or restaurant operation has never been more challenging. With high staff turnover, challenges in product knowledge, and constant pressure to deliver a top-tier customer experience, operators are struggling to keep up.